What you may need to know

Entity: PT. Kreasi Alam Borneo


The Buyer states that he or she is at least 21 years of age. Any minor attempting to make a purchase will be prosecuted to the fullest extent of the law.

Buyer acknowledges the chemical, physical, and toxicological properties of these products from Borneohale.com have not been tested or fully investigated and are not guaranteed. Buyer agrees to Borneohale.com reserved right to limit and/or deny sales of products to unqualified individuals. Buyer understands in the event this happens all monies the Buyer might have paid will be refunded in full and immediately.

By clicking the Terms and Agreement checkbox at time of checkout the Buyer swears they are 21 years of age or older, that all personal information the Buyer gives is true and accurate pertaining to the identity and physical address of the Buyer.

Pregnant women should not use kratom products during pregnancy.

People with certain health conditions should consult their doctor before using Kratom.

Intent To Use

Buyer recognizes the products on Borneohale.com are not intended to diagnose or treat any medical condition or disease. Our products are sold as a bulk botanical with no instructions for use. Borneohale does take any responsibility, implied or otherwise, from any use the Buyer may make of our products.

Shipping & Refund

At this time, we can ship to all countries. In the case of your package getting seized, we will give a win-win solution by refunding the money or resending the package.

On another note, there are some countries where we can’t offer the refund because of the legality issues. Below is the list of those countries: 

New Zealand?
South Korea
United Kingdom
San Diego?
Sarasota County?
Rhode Island

If you’d like to return a product you claimed to be defect, Please comply to the regulations below:

  1. Customer MUST provide an unboxing video to our representative
  2. Customer MUST send the defect product back to Borneohale’s address which will be provided by our representative via email
  3. Customer will initially cover the cost of shipment from his/her country back to Borneohale
  4. Should the shipment failed to reach Borneohale, the Warranty will be Void
  5. Should the shipment reaches Borneohale, We will fully refund / reship another new package as well as to replace the shipping fee you have covered to ship us back the package

For further information, please consult with our representative. Please note that we rarely receives complaint for our product and we ensure all products have been lab tested for safety for human consumption and Potency. However we appreciate all feedbacks given and will process it accountably.


You are specifically restricted from all of the following:

  • Publishing any website material in any other media
  • Selling, sub-licensing and/or otherwise commercializing any website material
  • Using Borneohale.com in any way that is or may be damaging to this website
  • Using Borneohale.com in any way that impacts user access to this website
  • Using Borneohale.com contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person, or business entity
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to Borneohale.com
  • Using Borneohale.com to engage in any advertising or marketing
  • Using the copyrighted content created at Borneohale.com on any other website without prior approval from our webmaster. If you would like to publish certain content on your website, please contact us and we will work with you

Certain areas of this website are restricted from being accessed by you and Borneohale may further restrict access by you to any areas of this website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

No warranties

This website is provided “as is,” with all faults, and Borneohale expresses no representations or warranties, of any kind related to this website or the materials contained on this website. Also, nothing contained on this website shall be interpreted as advising you.

Limitation of Liability

In no event shall Borneohale, nor any of its officers, owners and employees, shall be held liable for anything arising out of, or in any way connected with your use of this Website whether such liability is under contract. Borneohale, including its officers, owners and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related.

to your use of this Website or products purchased from https://www.borneohale.com/


You hereby indemnify to the fullest extent Bornrohale from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Borneohale is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.


Borneohale is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Borneohale and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law and Jurisdiction

Any dispute will be handled according to Indonesian Law.