Frequently Asked Questions (FAQ)
Good question — and one we want to answer honestly. Kratom products are commonly named by vein color (Green, White, Red) or “strain” (Green Maeng Da, Red Bali, White Borneo, etc.) — but we don’t think that convention should hide the real picture, so here it is:
- All our kratom is sourced from Kapuas Hulu, West Kalimantan, from the same natural mix: approximately 95–98% Red Vein, with the remaining 2–5% Green and White Vein — regardless of which color product you order.
- The “Green,” “White,” and “Red” in our product names refer to the color of the final powder, not a separately sourced pure-vein batch: Green powder is green, White is a paler, faded green, and Red is brown — the result of a fermentation step during processing.
- “Strain” names like Green Maeng Da, Red Bali, or White Borneo — common across the industry — aren’t a scientifically verified classification either. There’s no standardized botanical or lab method distinguishing one from another within the same vein color.
What we do verify and guarantee: Mitragynine content, independently lab-tested per grade (see our Standard/Premium/Ultra system above) — that’s what actually determines potency and quality.
We’d rather give you the real picture than a marketing name — that’s what backs every shipment.
LS (Laporan Surveyor) is an official lab report issued by Sucofindo, Indonesia’s government-appointed inspection body, confirming your shipment meets the legal mitragynine threshold before export.
How LS is handled depends on your order size — not something you
choose at checkout:
- Orders under 500 kg ship consolidated together with other
orders. LS for these shipments is arranged by our freight/shipping
agent as part of the consolidated shipment process. - Orders 500 kg and above ship as their own dedicated shipment.
LS is issued specifically for your shipment — cost is already
included in your shipping rate, no separate line item at checkout.
Timeline depends on your order size:
Orders under 500 kg (consolidated):
- Grinding & packing 2 Days
- Domestic transport (Pontianak → Jakarta) 3-5 Days
- E-beam sterilization 2 Days
- International freight | See [Shipping & Delivery] — varies by method
- Total before freight 7–9 days |
Orders 500 kg and above (dedicated shipment with LS):
Same as above, plus Sucofindo LS testing: 14 days (added after
E-beam sterilization, before international freight).
Kratom quality depends on natural factors (growing region, harvest season) and processing methods. To maintain consistency:
- We work exclusively with experienced farmers.
- Each batch = 500 kg, blended using industrial mixing machines to ensure uniform powder.
- Every batch is lab-tested for alkaloid levels, heavy metals, and microbial safety.
This system ensures you always receive stable, reliable, and premium-grade kratom.
Direct bank transfer (BACS) to:
- Bank: BRI (Bank Rakyat Indonesia)
- Account holder: PT Kreasi Alam Borneo
- Account number: 149501000882569
- SWIFT: BRINIDJA
- Bank Address: BRI I BUILDING, Jakarta
At checkout, please provide your VAT/Tax ID and importer
address — required for your Commercial Invoice.
Legality varies by country. Please check your local regulations before ordering.
- United States: Legal in most states, but restricted in a few.
- Europe: Varies between countries (some allow imports, some restrict).
📄 For detailed, country-by-country legal status, see our [Legal & Compliance] page.
👉 If you’re unsure, our export team can help you confirm legal requirements in your country.
Trusted Testing Laboratories
Our products are tested and certified by trusted third-party laboratories.



Official Membership & Legal Compliance
Borneohale is a registered member of PEKRINDO (Indonesian Kratom Entrepreneurs Association) and holds an official export license issued by the Ministry of Trade of Indonesia.


The Borneohale Advantage
Not all kratom suppliers are the same. Here’s why buyers trust Borneohale.
Other
Leaves: Random
Drying: Outdoor
Grind Mesh: Unknown
Mixing: ➖
Packaging:25kg Bag
Sterilization ✔️
Alkaloids: ➖
Microbiology: ➖
Heavy Metals: ➖
Borneohale
Leaves: Mature
Drying: Indoor & Oudoor
Grind Meshe: 30, 60, 90
Mixing: ✔️
Packaging:1kg & 25kg
Sterilization ✔️
Alkaloids: ✔️
Microbiology: ✔️
Heavy Metals: ✔️
Testimonials
A few of our customer reviews as seen on Trustpilot
I have been ordering from borneohale several times. Each time I ordered i received the best quality products. I live in jordan, the product surprisingly arrives quickly and in excellent condition. I have tried kratom from alot of vendors, and this is by far the highest quality. In addition, the customer service is excellent, fast and extremely helpful. Will be their customer forever!!!!
Borneohale are the BEST! Their Kratom is consistently high-quality and delivers as promised. Their customer service is prompt and helpful, and their website makes ordering easy. With a diverse selection, Borneohale has become my trusted source for Kratom. Highly recommended with a solid 5/5 rating.
Thanks legends!
Very Fresh Product Very Potent You Can Definently Tell It Came Straight From The Source I’ve Never Ever Had A Vendor This Good Before In My Life That’s How Good Borneohale Product I’d And I ve Had Countless Top Vendors Products For Days And None Of Them Match borneohale.com straight up.






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