Frequently asked questions

GUARANTEE & REFUND

Do you have a warranty for delivery problems?

Yes, we have delivery warranty in the form of refunding money or resending the package to countries or states where Kratom is legal. This warranty is also depending on the courier you use (details on the next question).

Which couriers offer delivery warranty?
  1. DHL
  2. Delivery using DHL will have guarantee and refund as long as Kratom is legal in your countries/states/cities. The only exception for this guarantee and refund are deliveries to these 4 places:

    • New York
    • California
    • Oregon
    • Canada

    These 4 places can have the warranty by ordering minimal 300kg and paying additional charge of $1.6/kg.

  3.  Air and Sea Cargo
  4. Air and sea cargo offers delivery warranty for all countries and states where Kratom is legal. Cargo option is available for order above 300kg and the price has included the tax fee.

Using other couriers outside of DHL and air or sea cargo wouldn’t receive delivery warranty in any forms.

Do you offer guarantee or refund if there are issues with the products’ quality?

Yes, we offer guarantee or refund in the form of money or resending the package if the package you receive is not up to the standard we stated before (i.e. free from microorganism and heavy metals).

Do you have a list of countries or states that have banned or treat Kratom as an illegal thing?

Yes, we do. Here is the list of countries or states with legal issues according to the news update that we followed:

WORLD
COUNTRIES WITHOUT A DELIVERY GUARANTEE
Australia
Denmark
Finland
Indiana
Israel
Japan
Latvia
Lithuania
Malaysia
Myanmar
New Zealand?
Poland
Romania
Russia
Singapore
South Korea
Sweden
Taiwan
Thailand
United Kingdom
Ukraina
Vietnam
USA
STATES & CITY WITHOUT A DELIVERY GUARANTEE
Alabama
Arkansas
San Diego?
Sarasota County?
Mississippi?
Rhode Island
Tennessee
Utah
Vermont
Wisconsin

PRODUCT

How much does each package of the product weigh?

Each package will weigh exactly 1 kilogram or around 2.2 lbs.

How much do I need to buy to get the special price?

You need to buy in bulk to get the special price. A bulk at Borneohale is buying at least 20kg or 1 full box. If you plan to buy that much or more, please contact our sales representative to discuss the price.

Will I receive the same product like in the picture?

Yes, you will receive exactly the same product as the one in the picture. The only
difference is the package will be without our brand label. It’s done with the understanding that most of our customers are vendors who will resell our product.

We wouldn’t put any branding on the package other than the product identification on the right, bottom corner. This is done to make things easier for our customers as well as to make sure the delivery process is trouble-free.

Please note that the color of the powder might differ on each batch due to the weather, drying process, and the Kratom leaves.

Is Kratom from Borneohale lab-tested?

Yes, all of our products are tested for Mitragynine and 7-hydroxymitragynine content level along with microbial safety: E. Coli, Salmonella, Yeast and Mold as well as heavy metals: lead, mercury, arsenic, and cadmium. These things are done to ensure that our customers will receive the best quality products and are safe from any preventable harms.

What is the Kratom standard Mitragynine and 7-hydroxymitragynine content level that I will receive?

There is no certain standard for Mitragynine and 7-hydroxymitragynine content level in general. However, Borneohale has the commitment to meet our customers expectations as best as we could. That’s why, we always perform lab tests for every batch of our product before sending it to the customers.

While we  always strive to give the best, the result of the lab test will differ from one laboratory to the other. For this reason, we hope that you can give some understanding if there are certain incompatibilities of the lab test results when you are doing your own test. At Borneohale, we use third party laboratory services.

What do the various strains do?

Simply put, Kratom strains vary depending on how the leaf is dried, fermented or not, and blended with other strains or not. As every Kratom strain has different alkaloid profiles, the effects on each user can also be different.

It is recommended to research the most common strains and experiment for yourself. Always start with a small dose to see how Kratom affects you and adjust accordingly. To understand Kratom better, you can see our article collection too.

What Kratom types are provided?

Borneohale provides Kratom in three different types: powder, crushed leaf, and extracts. The powder is simple to take as it will dissolve into water, tea, or other beverages quite easily. It can be mixed into food too. Crushed leaf is often used to brew Kratom tea, while Kratom extracts provide extra ‘gusto’ for expert Kratom users.

KRATOM IN GENERAL

What is Kratom?

Kratom is a tropical tree from the coffee family native to Southeast Asia with the latin name of Mitragyna speciosa. Its leaves are traditionally used as medicine for centuries by the native. This plant has many different kinds of active components, which makes it difficult to characterize as one particular type of use. The two main compounds, mitragynine and 7-hydroxymitragynine are the source of all of the Kratom’s effects you get.

Is Kratom legal?

Kratom is legal in most countries around the world. To be sure about it, you can check the rules and legality in your country before buying or taking it.

Is it safe to take Kratom?

Kratom (most likely) won’t cause your death. It doesn’t damage your organs, brain, or any other part of the body. Millions of users can attest to these facts. The case of dependence is quite rare and it’s easy to keep Kratom under control as well as to taper it down for most people.

If you are considering taking Kratom for the first time, we suggest checking with your healthcare provider to evaluate any risks that Kratom use may pose.

Can I travel with Kratom?

It depends. If you are traveling to a location where Kratom is not considered a scheduled or controlled substance, then yes, you can travel with Kratom. However, even if Kratom is legal where you live, it is illegal to bring Kratom into a state, country, or municipality where it is expressly illegal. You should do your research on where it’s legal and where it isn’t. 

How do I take Kratom?

Traditionally, the native in Southeast Asia take Kratom by chewing the leaves. However, this method is certainly not suitable for people who have low tolerance of bitterness. Another option that is available is to mix the powder into beverages or foods. Basically, Kratom can be mixed together with almost any food (e.g. pasta, cake, sandwich) or drink (e.g. milkshake, tea, coffee, juice).

What is the standard Kratom dosage?

A standard dose of Kratom is about 2.5 grams. This amounts to roughly one level
teaspoon of Kratom powder. For some, the positive benefits of Kratom can be achieved using less than a standard dose. For others, heavier doses are needed for equitable effects. It varies from person to person.

How old do I have to be to purchase Kratom?

You need to be at least 21 years of age to purchase Kratom.

DELIVERY

How long does it take until I receive my order?

Generally, you will receive your package within 10 days including our packing time or 7 days after you receive your tracking number. Here are the details:

  • USA: 2-5 days
  • UK: 2-5 days
  • Europe: 2-5 days
  • Eastern Europe: 5-7 days
  • Australia: 5-7 days

Please note that these are the estimations for normal delivery time.

How long is the estimation for air cargo and sea cargo packages to be delivered?
  • Air Cargo: 12 – 14 days
  • Sea Cargo: 30 – 38 days

Please note that these are the estimations for normal delivery time without problems in the custom or couriers.

Will I receive the tracking number for my package?

Yes, we will give you the tracking number after we send your package. It will take 1-3 days after you place your order as we need to pack it, especially for orders in large amounts. You can check your tracking number on your account page and an email will be sent to you for your order status update.

Does Borneohale ship globally?

Yes, we do ship to all countries. Although, for countries in which Kratom is illegal, the risk on the delivery process is handled by the buyer.

Who pays for international import taxes?

The taxes will depend on the country and we have no way to know what categories Kratom will fall under. Due to that uncertainty in each country and region, the tax fee will be the buyer’s responsibility.

PAYMENT

What type of payment methods do you accept?

We accept 3 types of payment methods: Bank Transfer, Bitcoin, and PayPal.
Please note that PayPal payment method is only available for total order below or equal to $1,000.

Is it possible to negotiate the price if I want to buy in bulk or large scale?

Yes, it’s certainly possible to discuss further and come to an agreement. Please contact our sales representative to achieve a great deal!.